Complaints Policy and Procedure

Placeholder

£8.00

Ref: PL0151

Complaints Policy and Procedure

The Care Home aims to ensure that making a complaint is as easy as possible and will treat a complaint as a clear expression of dissatisfaction with its service which calls for an immediate response. This is a specific policy, procedure  and complaints log, setting out how the Care Home records, investigates, and handles complaints made about any aspect of its service.

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