“Inadequate” dementia care home ordered to improve by CQC

A CARE home in Poole for dementia sufferers has been deemed “inadequate” after one nurse was left to look after 23 residents.

Delph House, based on Upper Golf Links Road in Broadstone, has been told it is “not safe”, “not effective”, “not responsive” and “not well led” in a Care Quality Commission report published on July 29.

Among the “serious shortfalls” identified by inspectors, who visited unannounced in May, were concerns over the staff’s “skills and ability to provide safe care”.

Inspectors, who identified 11 areas where the home failed to meet legal requirements, said despite there being a sufficient number of carers to meet basic personal needs there was only one nurse on duty for 23 people with nursing needs.

The Royal College of Nursing recommends that one nurse per six patients be present during daytime hours.

Inspectors raised concerns about a resident who had lost the top set of their teeth. They said no action had been taken to refer them to a dentist. The report said: “The lack of a top set of dentures had not been considered a contributing factor to this person’s lack of nutritional intake and subsequent weight loss.”

Another resident left “upset and agitated because of pain” was given sedatives instead of the painkillers they had been prescribed, the report said.

The inspectors said care plans included “contradictory information”, singling out an inaccurate assessment of a resident’s skin the night before their visit. The report said: “We saw the person’s skin was dry, their skin was very thin and they had a dressing on their left arm from a skin tear…. The care plan review stated the person’s skin was intact.”

The report said “people were being deprived of their liberty without lawful authority”, that residents’ “nutritional and hydration needs were not being met” and there were “shortfalls in operating an effective complaints system”.

Inspectors described how they were contacted by a concerned relative prior to their visit who went on to complain directly to the home. Despite the manager acknowledging this complaint had been lodged, no record of it had been made.

Inspectors found ripped and stained chairs used by the residents, medicines being stored in communal cupboards and found controlled drugs had gone missing.

The following day the report said the home was able to demonstrate this was an administrative error and that the drugs had not gone missing.

The CQC has served the home with a warning notice to comply with regulations by August 14.

At the time of the inspection the registered manager was listed as Janice Jenkins and the responsible individual as Jacqueline Lesley Haigh.

When the Daily Echo phoned the home for comment, we were told Janice Jenkins has left and that Delph House is now under new management.

Source The Daily Echo

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