Tag Archives: Abuse

Three care home workers convicted of ill-treating 99-year-old dementia sufferer who suffered extensive burns after being immersed in scalding hot bath

Three care home workers have been convicted of ill-treating a 99-year-old dementia sufferer who suffered extensive burns after being immersed in a scalding hot bath.

Indrannee Pumbien, 59, her husband Meghadeven, 64, and care assistant Niphawan Berry, 42, failed to seek immediate treatment for Margaret Wheatley at the Briarwood Rest Home in Preston.

The elderly woman suffered extensive burns to her legs and feet, which were consistent with contact with water between 46C and 50C for up to five minutes, a court heard.

Mrs Pumbien was also found guilty of force-feeding the pensioner and another resident at the care home in Lostock Hall at Preston Crown Court today.

The jury failed to reach a verdict on an allegation of grievous bodily harm against Berry who was said to have dropped Mrs Wheatley in the bath. She was cleared of ill-treating a second resident.

The Pumbiens were found not guilty of ill-treating another resident in relation to allegedly failing to provide adequate lifting equipment.

Mrs Pumbien was also cleared of ill-treating another pensioner at the home and perverting the course of justice.

The jury failed to reach verdicts on another four counts of ill-treatment said to have been committed by Indrannee Pumbien.

Police began their investigation into the home in June last year when they were made aware of a complaint about the treatment of a resident.

Detective Sergeant Alex Gornall of Lancashire Police said: ‘These convictions are the culmination of a long and complex inquiry into the ill-treatment of residents at Briarwood Care Home.

‘The investigation revealed that these residents were victims of mistreatment at the hands of these defendants, the very people who were trusted to look after them and who were supposed to treat them with dignity at all times.

‘I would like to thank the members of staff who came forward as witnesses in this case. With their help we have been able to put a stop to any further mistreatment and their evidence has been crucial in securing these convictions.

‘We are committed to protecting the most vulnerable in our communities and our priority from the outset of this investigation was to ensure the safety of patients within the home. We have worked closely with the Care Quality Commission and the Adult Social Care Service at Lancashire County Council throughout.

‘We don’t believe that the behaviour of these defendants reflects the behaviour of the majority of staff who worked at Briarwood and the care home is now under completely new ownership with the levels of care provided to patients carefully monitored.

‘We have worked closely alongside the family members of the victims to support them during this difficult time. Although nothing can compensate for the ill-treatment that their loved ones have suffered, I hope that they can find some comfort from the verdicts and the fact that the defendants have now been brought to justice for their actions.’

Ben Southam, deputy head of the Complex Casework Unit at CPS North West, said: ‘Today the owners of a care home and a member of their staff have been found guilty of the shocking abuse of extremely vulnerable adults.

‘The victims were lovingly placed by their families in the care of the residential home; however these three people have abused the trust placed in them by the appalling treatment of those in their care. Their actions have caused considerable distress not only to the victims, but also to their families who have had to hear in great detail how their loved ones were ill-treated and abused in the most deplorable way.

‘All three defendants have shown no remorse throughout the case, but today they must now face up to the consequences of their actions.

‘The prosecution was made possible thanks to all the witnesses who came forward and gave evidence at the trial, which has enabled us to bring an end to the abuse and bring those responsible to justice.

‘The CPS and the police will continue to work together to tackle the abuse of vulnerable people in our society, and I would urge anyone who has suffered or witnessed abuse to report it to the authorities without delay.’ 

Source Mail Online

Social care chief savages failing system for elderly

The chief inspector of adult social care has issued a damning judgment on standards in England, warning that a broken system is turning good people into bad carers.
Huge cuts in funding in recent years, and a lack of political leadership in dealing with the realities of an ageing population, have left the social care sector under “stress and strain”, with demoralised carers working long hours in difficult conditions for poor pay, Andrea Sutcliffe told the Observer. 
Her warning comes as figures reveal that regulators are receiving more than 150 allegations of abuse of the frail and elderly every day.
Sutcliffe, who joined the Care Quality Commission (CQC) in 2013, warned that much good work in nursing homes and on visits to the elderly was being done “despite the system”. 
She called for ministers and local political leaders to recognise the importance of social care and its true costs, warning that too many working with the most needy felt undervalued and demoralised.
“That potentially means that they may leave, and we do see turnover, but it also may mean that they end up being the sort of care worker that you wouldn’t want them to be because the system around them isn’t supportive,” she said.
“The social care sector is certainly under stress and strain. And that is a combination of all sorts of factors – the increased numbers of people who need care and support, the increased complexity of their needs. But the other thing I would pick up on with the stresses and strain on the system, and the impact on quality, is the role of the commissioners and the funders.
“There is an important responsibility in the role of those funding care – local authorities or clinical commissioning groups – to really understand what the true cost of care is, what true quality looks like and to make sure they are commissioning services that meet those standards and providers are given the appropriate funding to enable then to do that.”
According to local authorities £4.6bn has been cut from social care budgets in the last five years. Leaders in the sector recently warned that George Osborne’s decision to raise the minimum wage to £7.20 an hour, and £9 by 2020, will only add to the crisis by increasing the cost of delivering care.
The Association of Directors of Adult Social Services warns that “in the context of providers selling up, staff turnover, quality, wages, and the need for a million more care workers in the future, maintaining a caring, compassionate and trained workforce in a sustainable provider market is now a key concern”.
In an interview with the Observer, Labour leadership candidate Yvette Cooper said she would force providers in the publicly funded social care sector to pay the full living wage, but crucially fund that through closing two tax loopholes exploited by corporate giants and hedge funds.
Cooper said she hoped other sectors would also pay the living wage, adding: “Social care is the obvious place to start because it is not only about the economy and what is happening to wages, it is about such an important service and we need to change the way it works. It needs to become much more of a highly valued, high-skilled service because it is doing such an important job. Too often care workers as seen as very low-paid and low-skilled when actually they do some of the most important work looking after vulnerable people.”
A response from the CQC, following a freedom of information request from the Observer, reveals that regulators were notified of 30,000 allegations of abuse involving people using social care services in the first six months of this year. Allegations ranged from physical, emotional and sexual abuse to financial fraud.
The rate at which allegations of abuse have been made in 2015 is double that of 2011. According to an analysis of 2013-14 figures, in nearly two-thirds (57%) of allegations in care homes it was a professional carer who was the alleged abuser. Across the social care sector, including cases of abuse in people’s own homes, professional carers were identified as the abuser in a third of cases.
Shadow health secretary Andy Burnham said: “These figures expose the failing system of care for older, disabled and vulnerable people in England … We will never get the care we aspire to for all our families from a malnourished, minimum-wage service that dishes out care in 15-minute slots.”
Sutcliffe said she believed the increased number of allegations was a sign that both providers of care and those being cared for were more aware of the need to inform the authorities of any abuse following a series of high-profile scandals.
However, she admitted being concerned by the “kind of increase there has been, the numbers of people directly affected”, adding that the CQC was determined to stamp out bad practice. She said it was recruiting 125 more inspectors and experts to improve the quality of their inspections.
A Department of Health spokesman said: “Abuse and neglect are completely unacceptable at all times, and whatever the cause we are determined to stamp them out. We need to understand what lies behind these figures – an increase in awareness and reporting of abuse is to be welcomed so that proper action can be taken.
“Treating someone with dignity and compassion doesn’t cost anything. We’re making sure we recruit people with the right values and skills by introducing a ‘fit and proper person’ test for directors and a care certificate for frontline staff. The CQC’s new tougher inspection regime will also help to make sure that if abuse does occur, it’s caught quickly and dealt with.”
Source The Guardian

Kent brain injury nurses ‘guilty’ of misconduct

Three nurses have been found guilty of professional misconduct for mistreating a man at a Kent brain injury unit.

Grant Clarke was left in urine-soaked sheets and had his emergency buzzer taken away from him, the Nursing and Midwifery Council tribunal heard.

The NHS trust responsible said it “remains appalled” by the events and apologised to Mr Clarke and his family.

But his partner Binny Moore criticised the ruling, which allows two of the three nurses to continue working.

Secret camera

Ms Moore said: “It sends a message to staff that choose to abuse patients in their care that it is fine, it’s just a slap on the wrist – you can carry on doing what you are doing.”

In May 2012, 43-year-old Mr Clarke, of West Kingsdown, Kent, suffered a devastating brain haemorrhage, leaving him paralysed down his left side, doubly incontinent and unable to swallow or communicate.

He was admitted to the West Kent Neuro Rehabilitation unit, run by the Kent & Medway NHS and Social Care Partnership Trust.

But Ms Moore was so worried about him, she set up a secret camera next to his bed to monitor his treatment.

Footage showing Mr Clarke’s mistreatment was subsequently broadcast by the BBC.

It showed his feeding tube being cleaned with a ballpoint pen and his emergency buzzer being taken away.

‘Doesn’t care’

The Nursing and Midwifery Council suspended staff nurse Vanessa Kennard from practice for 12 months.

In its last communication with Ms Kennard, the tribunal heard she was not interested in the case and “doesn’t care what happens”.

The case against her on 10 counts, including the removal of Mr Clarke’s buzzer, continued in her absence.

Deputy ward manager Marie Banwell received a caution order for 18 months. She had admitted 13 charges but denied nine others.

Ward manager Sarah Coulter admitted 13 charges but denied four others. She has been given a caution order for 12 months.

The order will not restrict Ms Banwell or Ms Coulter from practice.

The trust said both two had undergone extensive training and performance management and had shown genuine remorse for what happened.

Mr Clarke’s family said they would now pursue a case for civil damages.

Source BBC News

Anger after scandal hit-care home where workers were filmed abusing elderly dementia sufferer bans relatives from installing hidden cameras

A scandal-hit care home where staff were secretly filmed abusing an elderly dementia patient has banned relatives installing any more hidden cameras.

Footage from a camera installed by the family of Gladys Wright, 79, showed her being pushed, shoved and pulled by staff at The Granary Care Home near Wraxhall, north Somerset.

Three staff members can be heard calling the helpless pensioner a ‘nasty aggressive b**ch’ and telling each other to ‘f*** her’, throughout the recordings.

Footage from a camera installed by the family of gladys wright, 79, showed her being pushed, shoved and pulled by staff at the granary care home near wraxhall, north somerset

Footage from a camera installed by the family of Gladys Wright, 79, showed her being pushed, shoved and pulled by staff at The Granary Care Home near Wraxhall, north Somerset

The appalling treatment only came to light after Mrs Wright’s son, James, placed a hidden camera in the room.

He set the device up to reassure himself the treatment his mother was receiving in the specialist home was unlike the horror stories he had read about, but he was so disturbed by what he saw he immediately took the footage to police.

The men, who were suspended from their positions as soon as the evidence came to light, pleaded guilty to the abuse, which took place in October and December 2012.  

Three care workers were later prosecuted for the abuse, which was caught on a camera installed by Mrs Wright’s concerned son James.

But now the company which runs The Granary Care Home near Wraxall, north Somerset, has introduced a policy banning covert cameras.

Relatives have been told that any devices found during inspections of rooms will be removed and the footage retained.

Shaw Healthcare says the ban is down to ‘legal issues around filming people without their consent’.

Liam Scanlon, head of safeguarding and compliance at Shaw Healthcare, said: ‘Shaw healthcare condones the use of cameras so long as they are installed in a way that complies with the Mental Capacity Act and is in the best interest of the service user.

‘Given the legal issues around filming people without their consent and the ability of those who may not have the mental capacity to give proper permission for this to take place, we ask relatives and residents to discuss the placement of cameras with us before they do it.

‘That way, we can have an open dialogue with the family to address the reasons behind why they want to place cameras in the service user’s room, and also to ensure that when cameras are installed it is done so in a way that complies with UK law, regulation and is in the service user’s best interest.’

But families say the policy ‘negates the whole purpose’ of hidden cameras, which bring them peace of mind.

Retired solicitor Tim Sykes, whose 87-year-old mother and 60-year-old sister are at The Granary, has vowed mount a legal challenge to the ban.

Mr Sykes, 58, said: ‘By informing Shaw that cameras are in the room it negates the whole purpose of them.

‘If cameras were not in the room at the time the elderly lady was being abused it is possible those three men may never have been caught and they could still be abusing residents to this very day.

‘I, and many other relatives, do not accept this new ruling.

‘I will be writing to Shaw to tell them this and also warning them that I will be bringing civil and criminal proceedings if they interfere with our actions in the best interest of our family members.

‘My mother is paying more than £800 a week to live at The Granary. Her room there is what is left of her home and is her only bit of privacy and a space she can continue to command.

‘She should be allowed to do what she wishes in this personal setting.

‘Using cameras gives relatives peace of mind their relatives are being cared for as they should be.’

Hidden camera footage was crucial in the prosecution of three carers at Bristol Crown Court in June last year.

Video emerged in which Daniel Baynes, Tomasz Gidaszewski and Janusz Salnikow, can be heard calling Mrs Wright a ‘nasty aggressive b**ch’ and telling each other to ‘f*** her’.

Baynes, of Bath, was handed four months behind bars after admitting three counts of ill treatment or neglect of a person who lacks capacity, and another of theft after he was caught stealing Mrs Wright’s food.

Video emerged in which daniel baynes, tomasz gidaszewski and janusz salnikow, abusing mrs wright

Video emerged in which Daniel Baynes, Tomasz Gidaszewski and Janusz Salnikow, abusing Mrs Wright

Salnikow, of Southmead, Bristol, who practised yoga while in the dock, was given two months in prison, suspended for two years after admitting three counts of ill-treatment.

Gidaszewski, of Nailsea, north Somerset, was sentenced to 180 hours of unpaid work for admitting one count of the same.

Source Mail Online

Care home manager dubbed ‘Darth Vader’ because she was so cruel to dementia sufferers is jailed for horrendous abuse of residents

A care home boss branded a female ‘Darth Vader’ for turning the lives of dementia sufferers into a ‘nightmare’ was today jailed for 18 months.

Sentencing Siobhan Koralewski, 30, Judge Howard Crowson warned that patients mistreated in care homes were becoming Britain’s ‘voiceless victims’.

Ms Koralewski was last month found guilty of five counts of neglect and ill-treatment of four patients in the Roundstone Care Home in Filey, North Yorkshire, where she worked as a senior carer.

Ms Koralewski bit one 88-year-old man between the legs and pulled a ‘wedgie’ on another patient in the care home which promised specialist treatment for dementia sufferers.

Judge Crowson said her behaviour towards the various patients had been ‘disgraceful, demeaning and persistent’.

He hoped conditions of her release would prevent her working in the care industry ever again.  

Judge Crowson added he was concerned there are still no guidelines for dealing with those who betray the trust of relatives and abuse vulnerable people in care.

He said to determine his sentence he had to rely on previous cases where care workers had been jailed for abuse – which involved ‘short lived’ ill-treatment of patients.

Judge Crowson told Ms Koralewski: ‘It seems to me your behaviour exceeded any of these cases.’

He added: ‘These victims are essentially voiceless.’

The mistreatment came to light after Ms Koralewski’s brother, Jeremy, had raised the alarm over the mistreatment at Roundstone Care Home where he worked as a cook.

Judge Crowson told Durham Crown Court: ‘He bravely informed against his mother and sister and destroyed his parents’ dream of running a care home to do the right thing.’

Ms Koralewski’s mother, Margaret, 67, was also accused of the ill-treatment of the four patients but was cleared of all five charges.

During her original trial at Teesside Crown Court, a jury heard how dementia sufferers were mocked, humiliated, and physically abused by Siobhan Koralewski in 2012.

In one case, the court heard she decided to ‘take revenge’ on Kenneth Pinkney, 88,for striking her 67-year-old mother, Margaret, and breaking her shoulder.

She ripped her top off and danced around him in a vest ‘waving her breasts in his face’ before hauling him out his chair and biting him between the legs, the jury heard.

Later, Ms Koralewski forced Mr Pinkney in the passenger seat of her car and drove him to Cross Lane Psychiatric Hospital in Scarborough.

She had fastened his seatbelt tight and had the window fully open so he got cold. Ms Koralewski then kneed him in the back of the legs to force him to walk in front of horrified nurses.

She often forced another dementia sufferer, Elizabeth Hall, 59, to down a cocktail of the dregs of her daily tea.

When Ms Hall screamed in protest, Ms Koralewski put a hand over her mouth and told her to ‘shut up’ before pulling a ‘wedgie’ on her to force her to move.

Ms Koralewski then pushed Ms Hall along the floor hard with her foot to the patient’s bedroom door.

On another occasion, she stuffed toilet paper she found in her trousers in Ms Hall’s mouth to make her shut up.

In another act of ill-treament, Ms Koralewski walked a trembling stroke victim Harold Waller, 91, by using her knee to move him while she held him up.

Ms Koralewski was also seen dragging Joan Normington, 92, out of her chair and ‘frogmarching’ the patient to her room.

Jeremy koralewski, right, with his partner jennifer price, has revealed he has lost everything since reporting his sister for her cruelty to patients at the family-run care home where he worked as a chef

Jeremy Koralewski, right, with his partner Jennifer Price, has revealed he has lost everything since reporting his sister for her cruelty to patients at the family-run care home where he worked as a chef

Margaret Koralewski had acquired Roundstone Care Home with her husband Raymond in 2004. Their daughter Siobhan worked there as a senior carer and deputy manager.

In a statement read out in court by Amanda Marshall, whose father Kenneth Pinkney was ill-treated by Ms Koralewski, she said she only learned about his mistreatment after his funeral.

Ms Marshall told Durham Crown Court: ‘The nature of the abuse will stay with me all my life – especially since he was moved into that home to keep him safe and out of danger because they were dementia champions.’

Another victim statement by Miss Hall’s sister, Bessie Grainger, said the decision to place her into care had been ‘agonising’.

After learning how her mother was mistreated in Roundstone Care Home, which has since closed, she said she was still tormented by guilt. Ms Hall is now resident in another home.

Ms Grainger said: ‘We have struggled to come to terms with what Elizabeth has suffered. The trauma in unimaginable.’

She added: ‘I desperately want this to be a nightmare which never happened.’

Siobhan and Margaret had both denied a total of nine charges involving ill-treating the four residents. Siobhan was found guilty on five counts at Teesside Crown Court last month.

Margaret was cleared of all four charges against her and appeared in court on crutches yesterday following a fall to see her daughter sentenced at Durham Crown Court.

There was applause from the victims’ families who packed the public gallery as Ms Koralewski was led away. Mrs Grainger shouted ‘thank you your lordship’.

Ms Hall’s niece, Jan Thompson, 50, said outside the court: ‘She is an animal.’

Another niece, Julie Harrison, 57, added: ‘Elizabeth was brought up by a loving family and this woman has ruined it all.

‘We have been to hell and back.’

Det Sgt Mike Moorhouse, who was involved in the police investigation, said: ‘She was a Darth Vader-type character within the home to residents and staff who were not in favour with her.

‘She was quite a menacing character. This menacing conduct spilled over into assaults and degrading behaviour towards the residents.

He praised the whistle-blowers – Jeremy and his partner Jennifer Price, who was a care worker.

Det Sgt Moorhouse added: ‘It’s important to acknowledge their bravery and courage. It was at great cost to themselves personally that they ensured the safety and welfare of the residents.’

Paul Newcome, defending Ms Koralewski, told the court: ‘My client worked as a carer for seven years before there was any difficulty.

‘During that time we would submit she was completely devoted to the residents and committed many acts of kindness to those residents apart from their daily care.’

In November 2012, police went to the Roundstone Care Home and arrested both Siobhan and Margaret.

Both denied a total of nine charges over the ill-treatment of patients. Margaret was cleared of all the charges.  

During the seven-day trial in Teesside Crown Court, Siobhan showed no emotion – and continued to chew gum in the dock both before and after the jury found her guilty on five counts.

Det Sgt Mike Moorhouse said after the verdicts: ‘The evidence suggests she was a Darth Vader-type character within the home to residents and staff who were not in favour with her.

‘She was quite a menacing character. This menacing conduct spilled over into assaults and degrading behaviour towards the residents.’

He praised the whistle-blowers – Siobhan’s brother Jeremy, who worked as a cook at the home, and his partner Jennifer Price, who was a care worker.

Both lost their jobs and ended up at loggerheads with the Koralewski family after raising the alarm.

Det Sgt Moorhouse added: ‘It’s important to acknowledge their bravery and courage. It was at great cost to themselves personally that they ensured the safety and welfare of the residents.’

Source Mail Online

CQC are Issuing Guidance to Relatives to Set Up Hidden Cameras in Care Homes

An article in the the Mail Online reports that the Care Quality Commission will publish this month guidelines setting out how families can place hidden cameras in the rooms of their loved ones if they suspect abuse.

Click here for the complete article.

It follows several harrowing cases which were only uncovered by relatives or whistleblowers taking matters into their own hands and secretly filming the treatment of carers.

Caught on camera

Care home providers and managers desperately want to provide an excellent service and deliver excellent care to residents.

It is not only the right thing to do from an ethical point of view, but it also makes very good business sense.

All service industries whether department stores, supermarkets, hotels or restaurants have a greater chance of success when they deliver great service.

One bad carer or one mistake made by a member of staff, intentionally or otherwise, can destroy a care home’s reputation.  

Care home providers and managers want to deal personally with any members of staff who are, in any way,  less than caring, or who are abusive.  

The employment laws require that evidence of poor performance or suspected abuse must be concrete.

Close Circuit Television (CCTV) would allow providers and managers to monitor the delivery of care in a confidential and sensitive way.

It could have the potential to eliminate completely any abuse.

It could equally help to demonstrate to the regulatory authorities the quality of the care within a Care Home.

Professor Martin Green, chief executive of Care England, which represents private care homes said: ‘It’s unacceptable to give the green light for people to do covert filming. Where is the choice of the older person in all that? I’m at a loss as to why the regulator is coming out with this as a position.’

Everyone wants the standards of care in any hospital, care home or home care situation to be excellent.

If the CQC feels it is acceptable for families to instal hidden cameras in their relative’s room, then why, with the permission of the families, can providers not be allowed to do this?

With CCTV in place providers and managers will have a real understanding of what goes on behind closed doors and be able to provide additional training for staff who are seen to be in need of this.


Care workers who tormented patients with dementia for ‘their own amusement’ jailed after new colleague quit in disgust and blew the whistle after one shift

Two care workers who ‘abused, degraded and mocked’ mentally-ill patients ‘for their own amusement’ while another took photos on her mobile phone have been jailed.

William Bowman, 22, and Chevonne Benson, 23, subjected their victims – many who suffer from dementia – to systematic abuse including hair pulling, name calling and cruel pranks, while Claire Strong, 21, took pictures of the humiliating incidents.

The offences at Bupa-run Beacon Edge Nursing Home in Penrith, Cumbria, took place between January and September last year.

The mistreatment only emerged when a female carer started work at the home and resigned, appalled at some of the events she witnessed, after just one shift.

The whistle-blower’s concerns were passed to management before social services and the police became involved, Carlisle Crown Court heard.

William bowman (pictured) and chevonne benson abused patients in their care while another carer, claire strong, took photos on her mobile phone. all three have now been jailed for ill-treatment of a person without capacity

Bowman, from Bowscar, near Penrith, was jailed for three-and-a-half years today after he admitted eight counts of ill-treatment of a person without a capacity and was convicted earlier this week of sexually assaulting a resident at the care home.

William bowman and chevonne benson (pictured) abused patients in their care while another carer, claire strong, took photos on her mobile phone. all three have now been jailed for ill-treatment of a person without capacity

Benson, from Penrith, was sentenced to three years after she pleaded guilty to 10 counts of ill-treatment of a person without capacity.

Strong, of Clifton, was jailed for one year after she admitted three counts of ill-treatment of a person without capacity.

Detective Constable Carolyn Willacy, who led the investigation, said: ‘The level of ill-treatment towards residents by these three was so shocking that a member of staff resigned after working only one shift.

‘She was left distraught by what she saw but displayed great courage and decency by speaking out.

‘All of the residents involved in this case suffered some form of mental illness, most from dementia. Their lack of understanding and inability to report the abuse made them an easy target.

‘Bowman and Benson abused, degraded, and mocked those people who were under their care. Their vile acts would be recorded by Strong on her mobile phone. They subjected their victims to torment, including hair pulling and verbal abuse which left them visibly distressed.’ 

In a joint statement issued through police, the families of the victims said: ‘Due to their illnesses, we do not know how the victims, our loved ones, feel about what happened to them, but we do our best to speak on their behalf.

‘The investigation and court case have been extremely distressing for us all and we do not take any pleasure in the outcome.

‘There are lessons to be learnt from this case and we hope all involved will work together towards preventing anything like this happening again.’

They thanked the woman who spoke out and exposed the abuse.

Senior prosecutor Isla Chilton said: ‘The three defendants physically, verbally and emotionally abused vulnerable men and women for their own amusement. William Bowman also further degraded one of the residents by sexually assaulting her.

‘The victims were lovingly placed in the care of the residential home by their families. It is a place where they should have been looked after and all their needs met.

‘However these three employees abused the trust placed in them by their employers and the victim’s families by their demeaning treatment of them.

‘It is due to the willingness of the witnesses in coming forward which brought an end to the abuse and has enabled us to bring these defendants to justice for their abhorrent actions.’

Source Mail Online

Shame of ‘truly awful’ care homes: Inspectors tell of unexplained bruises and malnutrition

Elderly people in care homes are being treated roughly and suffering ‘worrying bruises with no explanation’, according to the chief inspector.
Andrea Sutcliffe, of the Care Quality Commission, said that ‘some truly awful care’ was being uncovered ‘week in, week out’ during inspections.
She revealed that her inspectors had discovered patients with dementia who had life-threatening dehydration and malnutrition because staff were not helping them.
Elsewhere, residents were being dressed in someone else’s clothes that did not fit because care workers were too busy to find the right ones.
This week the watchdog will begin inspecting all 25,000 care homes in England using a new system which will see them given Ofsted-style ratings. 
Teams of inspectors, including experts in dementia care, will grade them as outstanding, good, requires improvement or inadequate. The worst could be closed down.
Miss Sutcliffe, chief inspector of adult social care at the commission, has told inspectors to apply the ‘mum test’ when evaluating homes: would they leave their own parents there?
She added: ‘Week in, week out, our inspectors discover some truly awful care which should not be happening. 
Sometimes it is abuse – older people treated roughly, worrying bruises that have no explanation.
‘Sometimes it is neglect – people living with dementia not supported to eat and drink so they end up with malnutrition or life-threatening dehydration. 
Sometimes it is a shocking lack of respect for people’s dignity – dressed in someone else’s clothes that don’t fit, men not having a regular shave because staff are too busy, no one taking the time to find out what makes you happy or just talk to you.
‘It can all add up to a thoroughly miserable and frightening experience for people often in the most vulnerable of circumstances.
‘One person told us, ‘I find it a terrible place: it’s a diabolical place. It stinks.’ ‘

Heartbreaking secret filming in elder care homes
She added: ‘Too often we find services that need to change but the people using those services are putting up with awful care and say ‘it’s not perfect’ or ‘the staff are very good; you get the odd one but you can’t help that’.
‘We have to be clear that putting up with poor care is not what anybody is expected to do.
‘And let’s not forget, it doesn’t just affect the individual – it affects the whole family. 
Sometimes, the worst part of the letters I read is the distress and guilt the family feel when they discover the service they trusted had betrayed the people they cared about. It can be truly heartbreaking.
‘These examples of failing care and their impact just reinforce my determination to make sure we call time on poor care.’
The Care Quality Commission said that its new inspections system is designed to ensure inspectors are ‘consistent when making judgments’ and would ‘help care providers understand’ how ratings are being awarded.
Miss Sutcliffe added: ‘Ratings characteristics are an important part of our new approach to inspecting and rating adult social care.
‘They will allow our inspectors to really get under the skin of adult social care services so that providers know what we are expecting and how we will consistently rate their services. 
I am sure that this will mean people can be confident in the judgments our inspections will make.’
Source Mail Online

Care ratings to target ‘shocking lack of respect’

A “shocking lack of respect for the elderly” is dragging down standards in care homes, the chief inspector of social care has warned.
Andrea Sutcliffe said too many residents were forced to wear other people’s clothes, left bruised by rough handling, and denied help eating and drinking, amid “truly awful” failings in care in some parts of England.
As the Care Quality Commission prepares to introduce a new system of inspection, she told The Sunday Telegraph that attitudes to the elderly needed to change to ensure pensioners were treated with dignity and kindness.
At the worst homes, elderly people were not treated as individuals, she said, with elderly men left unshaven because it saved staff time and residents referred to by room number, rather than name.
The new regime, which starts next week and will see all homes given Ofsted-style ratings, follows an overhaul of the inspectorate, which had been criticised for missing a string of scandals.
Ms Sutcliffe, appointed last year to make the changes, said her team of inspectors would assess homes using the “mum test” – whether they were good enough for their own loved ones to live there.
She said the regulator intends to take more account of the views of those living in care homes, encouraging residents and their loved ones to share their experiences with inspectors – and to raise the alarm over poor care.
In two years, the number of residents and relatives who have provided the CQC with such information has risen by 46 per cent to more than 700 a month, new figures show. 
Meanwhile, the number of staff whistle-blowers raising concerns about care homes and home care has doubled in the three years since a system was set up, with more than 3,000 reports logged since April.
The chief inspector said inspectors found many examples of good care, but far too many cases where vulnerable people were failed.
“Sometimes it is abuse – older people treated roughly, worrying bruises that have no explanation. 
Sometimes it is neglect – people living with dementia not supported to eat and drink so they end up with malnutrition or life-threatening dehydration. Sometimes it is a shocking lack of respect for people’s dignity – dressed in someone else’s clothes that don’t fit, men not having a regular shave because staff are too busy, no one taking the time to find out what makes you happy or just talk to you.”
Ms Sutcliffe said such situations left the most vulnerable people to endure “a thoroughly miserable and frightening experience” which they felt they had to “put up with”.
From next week, the CQC will begin a new system of inspections, resulting in ratings for every care home, and provider of home-care services, ranked into four categories: outstanding, good, requires improvement or inadequate.
She said services would be given a chance to improve, but those who did not take effective steps would be forced to close, and managers and directors held to account, so they could never work in such roles again. The system will also rely on feedback from those in care homes, and their loved ones, which will prompt visits from inspectors.
Ms Sutcliffe said the new regime will send “experts by experience” – those who have relatives in care homes, or have used social care – rather than generic inspectors.
Source The Telegraph

Caught on camera, the ‘carer’ who showed nothing but contempt for her elderly charges: Shocking neglect by workers could become next big health scandal, minister warns

The neglect of the elderly in their own homes by care workers could become the next big health scandal, a minister said yesterday.

The warning came after film from secret cameras showed carers treating an incontinent 83-year-old grandmother disrespectfully.

Muriel Price received help in her own home after the death of her husband, Les, who had been her primary carer.

But footage taken from cameras installed by her grandson recorded her distress after carers failed to turn up, or the lack of respect from some who did.

It captures a care worker, who appears to be aware of the camera, ‘mooning’ at the lens as she walks behind the pensioner.

Mrs Price is also seen sobbing as she waits for her carer to arrive after spending more than 13 hours in bed.

She is heard to cry out: ‘Disgusting this is, absolutely disgusting. It’s not good enough. I can’t put up with it much longer.’

A carer is seen sticking her finger in Mrs Price’s food to check it is hot, while another changes an incontinence pad in view of the street.

Mrs Price is diabetic and has special dietary needs, but one carer is filmed admitting she cannot cook, adding: ‘I can’t fry an egg. I am really that rubbish at cooking. Why they send me to people at dinner time, it’s beyond me.’

Mrs Price’s grandson Darryl set up two cameras at her home in Blackpool, Lancashire, to monitor her and provide help if she fell.

Instead, footage taken over nearly a month shows carers turning up late or not at all at least 12 times.

Mr Price said: ‘To see someone in your family treated with no dignity – you feel guilty. You’ve trusted this company to look after them.’

83-year-old Muriel Price – was neglected by her care worker for up to 45 minutes at a time. Care Minister Norman Lamb warns the next abuse scandal may come in the home care sector.

The footage, which was broadcast by BBC News, shows several visits are much shorter than the one hour the carers are contracted for.

Mrs Price, who is now in a care home, said: ‘The way they treat old people is wrong, just wrong.

Worried: Norman Lamb fears a scandal is growing over the current care system

‘You’d be waiting for your tea and you didn’t get any ’cause they never turned up, they never bothered.

‘And you’d ring them up and they’d say we’ll be sending someone along but they never did. I’m lucky I have a family to look after me.

‘Those that haven’t got a family, God help them, poor devils.’
The story is the latest showing neglect of older people to have been highlighted by the Mail’s Dignity for the Elderly campaign.

Last night, Care Minister Norman Lamb said: ‘It’s just shocking and depressing because this is neglect in your own home.

‘When it’s behind a closed front door individuals are particularly vulnerable. Anything can happen.

‘This is a complete assault on your dignity.’

‘We know this is not an isolated case. There is some very good care, but where poor care exists we should not tolerate it.

‘The next big scandal could occur in this sector.’

The Price family say they repeatedly contacted Mosaic Community Care with their complaints.

But the Preston firm claimed it was not told of their concerns. It said: ‘Mosaic go above and beyond legal requirements when employing carers to ensure all staff are capable of delivering quality care.’

Mosaic said the footage was taken in 2010 and a carer involved had not worked for the firm since. A spokesman said the family hired Mosaic again in 2011 ‘and were therefore clearly happy with the service’.

Source Mail Online